FiestaSlots Casino Privacy Policy

At FiestaSlots Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or register at fiestaslots.com. By using our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to read this policy carefully before providing us with any personal information.

1. Who We Are

At FiestaSlots, we operate under two legal entities. The platform is owned and operated by Green Champions Leader S.R.L., incorporated in Costa Rica (registration number 3-102-917157), with a registered address at San Jose, Montes de Oca, San Pedro, Los Yoses, Avenidas ocho y diez, Calle treinta y nueve, Ly Center, Costa Rica. Payment processing services are provided by Widoma Trading Co. Limited, registration number HE 468781, Lefkonos 22, 2nd Floor, Strovolos 2064, Nicosia, Cyprus.

Our FiestaSlots platform holds a valid gaming licence issued by Anjouan, Union of Comoros, under Licence number ALSI-202502014-FI1.1. If you have any questions regarding how we handle your data, you may contact us directly at support@fiestaslots.com.

2. Information We Collect

We collect personal data from you in several ways when you interact with our services. Here at FiestaSlots Casino, we gather only information that is necessary for us to provide you with a safe, fair, and enjoyable gaming experience.

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and home address
• Username, iaEN&rAT]dO^6[W0, and security credentials
• Payment instrument details (card numbers, e-wallet IDs, crypto wallet addresses)

2.2 Identity Verification Data

• Government-issued photo identification (passport, national ID, driver's licence)
• Proof of address documentation (utility bills, bank statements)
• Source of funds and wealth documentation where required by applicable regulation

2.3 Technical and Usage Data

• IP address, device type, browser type, and operating system
• Pages visited, time spent on site, and clickstream data
• Gaming activity, wager history, deposit and withdrawal records
• Communication records with our customer support team

3. How We Use Your Information

We at FiestaSlots use the personal data we collect for clearly defined, lawful purposes. We do not sell your data to third parties, and we do not use it for purposes beyond what is described in this policy without your explicit consent.

• Account management: We use your registration data to create and maintain your player account.
• Payment processing: We share relevant data with Widoma Trading Co. Limited and authorised payment providers to process deposits and withdrawals in currencies including EUR, USD, CAD, AUD, NZD, BRL, and supported cryptocurrencies.
• Identity verification and KYC: We are required to verify your identity before processing any payout. Verification is mandatory, and we will request documents as part of this process.
• Regulatory compliance and AML: We use your data to comply with anti-money laundering (AML) obligations, fraud prevention, and responsible gambling requirements.
• Customer support: We use your contact information and account history to respond to queries submitted via live chat (available 24/7) or by email.
• Marketing communications: Where you have given us consent, we may send you personalised promotional offers, including information about our FiestaSlots Casino no deposit bonus offers, reload bonuses, free spins, and promo codes. You may opt out at any time.
• Service improvement: We analyse usage patterns and technical data to improve the performance, security, and content of our platform.

4. Legal Basis for Processing

Our FiestaSlots data processing activities are grounded in the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and us when you register and play.
• Legal obligation: Processing necessary to comply with applicable laws, including AML regulations and licensing requirements under our Anjouan licence.
• Legitimate interests: Processing carried out to protect the security of our platform and prevent fraud.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to ensure the platform functions correctly and to improve your experience. At FiestaSlots, we deploy the following types of cookies:

• Essential cookies: Required for core site functionality such as session management and account access.
• Analytical cookies: Used to understand how visitors interact with our site, helping us to optimise performance.
• Marketing cookies: Used to deliver relevant promotional content, including details about the fiestaslots promo code and available bonus offers.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our platform.

6. Data Sharing and Third Parties

We share your personal data only where necessary and only with trusted parties. At FiestaSlots Casino, we may disclose your information to:

• Payment processors and financial institutions facilitating your transactions
• Identity verification and KYC service providers
• Game software providers who operate games on our platform (including studios such as Pragmatic Play, NetEnt, Endorphina, Evoplay, and others)
• Regulatory and law enforcement authorities where required by law
• Fraud prevention and security services
• Our hosting and cloud infrastructure providers

We require all third parties to respect your data and to process it only in accordance with our instructions and applicable data protection law.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this means we keep your records for a minimum of five (5) years following account closure, in accordance with AML and gaming licensing requirements. After this period, we securely delete or anonymise your data.

8. Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. We at FiestaSlots Casino are committed to honouring these rights. You may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection supervisory authority

To exercise any of these rights, please contact our support team at support@fiestaslots.com. We will respond to verified requests within a reasonable timeframe.

9. Security Measures

We are committed to protecting your data against unauthorised access, disclosure, or loss. Our FiestaSlots security infrastructure includes SSL encryption for all data transmissions, secure storage protocols, access controls, and regular security assessments. Despite these measures, no system is entirely risk-free, and we encourage you to keep your account credentials confidential and to contact us immediately if you suspect any unauthorised access.

10. Responsible Gambling and Data

We collect and use data to support responsible gambling tools. At FiestaSlots, we monitor player activity to identify signs of problem gambling and to enforce self-exclusion, deposit limits, and time-out features. Please note that under our General Terms, if a responsible gambling limit is active on your account, this may affect your withdrawal eligibility. We process this data in your interest and in compliance with our licence obligations.

11. VPN and IP Address Policy

We monitor IP addresses and connection data to enforce our geographic restrictions. Our platform is not available to residents of certain jurisdictions, including UAE, Japan, Qatar, North Korea, and others listed in our Terms and Conditions. If we determine that you have used a VPN or other means to disguise your IP address or location, we reserve the right to void any winnings, forfeit your account balance, and close your account in accordance with our General Terms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or by posting a notice on our website. We encourage you to review this policy periodically. Continued use of our FiestaSlots Casino platform following any update constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our team is available around the clock to assist you.

• Email: support@fiestaslots.com
• Live Chat: Available 24/7 directly on our website
• Support Languages: English, German, Spanish, Norwegian, and Finnish

We value your trust and remain dedicated to ensuring your personal data is handled with the highest standards of care and transparency here at FiestaSlots Casino.